Gibson Connect is a non-profit, wholly owned subsidiary of Gibson EMC, your electric cooperative (the same local people you already know and trust). Gibson Connect will provide advanced communications solutions (high-speed internet, telephone and possibly TV/video) through a broadband fiber network.
Many of our members have asked us to meet this essential need. Because we are committed to improving the quality of life for our members, we’re going to try and help meet this need for reliable, affordable and high-speed internet service.
Gibson EMC members except those within the West Kentucky and Tennessee Telecommunications Cooperative area (in Tennessee). Tennessee law restricts our ability to serve these members.
No. Your Gibson EMC board and management will only provide this service in a way that is financially feasible. The board has approved a phased-in approach to protect co-op members and the financial integrity of the cooperative.
We will use a participation model (join.gibsonconnect.com) that enables members to drive our construction process. We'll have our service area divided into community and substation-based participation zones. When a zone reaches the required participation level, our board will vote to move forward with engineering, ordering materials, and construction.
The colors are used to show the different zones. On the zones tab you can see each zone's progress toward fully meeting the required participation level.
It depends on your zone. We have our service area divided into 27 zones. Each zone has a participation goal (number of people needed to register) based on miles of line and members per mile of line.
We set up the zones based on our substations and our communities. We also considered the miles of line within the zone, the members per mile of line, and the connections. We used all of this information to arrive at the participation level we'd need to require for the fiber build-out to be financially feasible.
We already have fiber to each of our substations and when a zone reaches its participation requirement and the board approves funding for the project, we'll build from the substation out. The fiber to the homes will follow the existing power rights of way with the core electronics being at the substation.
You can register through join.gibsonconnect.com, call 1-844-859-6767, or come by your local Gibson EMC member service center (during regular business hours). If registering from the site, click here. There is a $20 registration fee that will be applied to your first Gibson Connect bill once you receive service, and you will be required to make a one-year commitment. Registration will enable you to avoid paying a $200 connection fee later.
Once a zone reaches the required registration/participation level, our board will vote to move forward with engineering, ordering materials, and construction. Unfortunately, we cannot provide a firm timeline. The answer is dependent on a number of variables such as the number of miles of fiber that must be constructed within a zone and the number of zones currently under construction. We're excited about providing this service, but please remember that delivering a service over a 12-county area is a big job that may take several years to complete. Of course, as zones reach their participation requirements we will provide more specifics regarding timelines.
Our members will determine how quickly we will start construction and where. Members can register for service at join.gibsonconnect.com, and when a zone reaches its participation requirement, we will take the project before the board. Once the board approves the project, we'll engineer, order materials, and construct the fiber in that zone area.
There are a lot of variables making it extremely difficult to project a timeline for providing service. For example, some zones have more miles of line than others; we will be dependent upon vendors for delivery times, etc... Our best estimate at this time, however, is: (1) it could take up to one month for board approval. (2) it could take up to two months for engineering. (3) it could take another three months for materials to arrive; and it could take up to six months to construct the fiber. So, the total process could take a year or longer from the time a zone reaches its participation requirement.
We will start construction at the substation and once we have fiber to your home or business, we can go ahead and provide you service.
You can track your zone's progress by clicking HERE to view the zone map and percentage values of goals met.
Offerings & Cost
We will offer a variety of excellent internet-based services for our residential and business members. Our basic high-speed internet offering for residential members is 250 megabits per second down (how fast you can download something from the internet) and 250 megabits per second up (how fast you can upload something onto the internet) for $49.95/month. We'll also offer a residential telephone for $29.95/month, and we'll offer television packages soon. We will be communicating details in the near future, so watch for announcements on our Facebook page and Twitter account. For a complete listing of our residential and business offerings, visit the menu above.
A typical phone service DSL line is about 6 megabits per second down and about one megabit per second up. 250 megabits per second is a much higher speed internet service. This means you can stream several movies simultaneously.
Fiber is known for being future-proof, meaning that the fiber we install today will be able to handle increased data loads as the need for more and more speed grows. Fiber technology make sit possible to deliver speeds up to 1 Gig (1,000 megabits per second or 1,000 Mbps). This is 100x faster than what the average home or business can get currently. Fiber is more reliable than other types of networks, less prone to interference and complications from lightning and other natural elements. Fiber also tends to raise the property value of homes.
Yes. There is no data cap.
Gibson Connect will offer two residential plans: (1) 250 Megabits per second down and 250 Megabits per second up and (2) 1 Gig.
We have a speed test available during the registration process, but you also can find other free internet speed testing sites online.
Our residential internet plans are: $49.95 per month for 250 Megabits per second down and 250 Megabits per second up or $69.95 per month for 1 Gig.
We are charging a $20 registration fee because we need to know that those who register are committed to the project before we invest the dollars to do the fiber build-out.
Once you receive service, your $20 will be applied toward your first month's Gibson Connect bill.
Yes, if we have a valid email we will notify you when your zone reaches its required participation level.
You can request to have your $20 refunded if your zone fails to meet its participation requirement.
Registering now helps us know that you and others in your zone desire for us to provide this service. Also, if you register now through the join.gibsonconnect.com site, you can avoid paying a $200 installation fee later.
We do not have introductory or "special" prices like some other carriers. The rate we charge is for everyone in a class (residential, for example).
By law we may be required to add fees.
Many members have expressed interest for a TV/video package through Gibson Connect. We have explored many options and have come up with an offering that we think our customers will love! We are currently waiting on finalization, so please watch for updates in the near future.
Yes. We will coordinate the location of the ONT with the customer; however, we will provide counsel on the location to try to maximize the signal throughout the home. The ONT does have a built in router, and we will provide Wi-Fi at no additional cost. You will have access to change the settings. The device we will use is in the Calix GigaCenter family of products, and the cost is already included in the base charge.
We can serve Gibson EMC members except those within the West Kentucky and Tennessee Telecommunications Cooperative area (in Tennessee). Tennessee law restricts our ability to serve these members. So if you purchase electricity from Gibson EMC and you are not in the WK&T service area, you are eligible. When a zone reaches its required take rate and the board votes to move forward, we will build the entire zone including the rural areas outside of town.
No; Gibson Connect is a wholly-owned, non-profit subsidiary of Gibson EMC and can only serve those who buy electricity from Gibson EMC. Even some of Gibson EMC's members are not eligible; Tennessee law prevents us from serving Tennessee residents in the West Kentucky and Tennessee Telephone Cooperative service area.
Having trouble signing up at join.gibsonconnect.com? Please feel free to call us toll-free at 1-844-859-6767 or call your local Gibson EMC member service center. Of course, you can stop by your local Gibson EMC member service center too. Our representatives will be happy to help you register.